Terms of Service – TNL DIGITAL

‌Effective Date: September 23, 2026‌

Welcome to the official Terms of Service of TNL DIGITAL PTY LTD, the operator of the e-commerce website www.tnldigitalltd.com. These terms set out the binding rules, rights, and responsibilities that govern your access to our platform, browsing of our product catalog, submission of purchase orders, and all interactions with our brand as a customer, visitor, or registered user. As a business founded by pet lovers for pet lovers, we are committed to fostering a safe, fair, and joyful shopping experience for every member of our 105,000+ strong community of pet parents. If you have any questions about these terms, you may contact our support team at novac@tnldigitalltd.com, or reach us by phone at +61 8 9345 5511. Our registered business address is WA 6021, Western Australia, Australia.

By accessing, browsing, creating an account, or completing a purchase on our website, you confirm that you are at least 18 years of age, or are accessing our platform under the supervision and explicit consent of a legal guardian, and that you agree to be bound fully by all provisions outlined in this Terms of Service agreement. If you do not agree with any part of these terms, you may not access or use our website and services.

1. Service Overview and Eligibility

TNL DIGITAL PTY LTD operates [www.tnldigitalltd.com] as a dedicated e-commerce platform that curates practical, durable, pet-safe small accessories ranging from grooming tools, interactive pet toys, travel water bottles, to daily wearables, tailored to fit the needs of different pet breeds, ages, and lifestyles. Our business is built on the principle that we are not just a retail store, but a fellow pet lover who understands the little needs behind every wag, purr, and playful jump of your furry companion, with 5+ years of product experience in the pet accessory industry and a 97.4% documented customer satisfaction rate.

Eligibility to use our full services requires that you are a natural person of at least 18 years of age, or a business entity legally registered to make commercial purchases, and you are not prohibited from using our services under the laws of Australia, your local jurisdiction, or any international trade regulations that apply to you. By registering an account on our platform, you confirm that all information you submit to us during account creation or order placement is accurate, complete, and up to date, and you accept full responsibility for all activities conducted under your account credentials.

2. Account Registration and User Responsibilities

To access exclusive member benefits, save your favorite products to a personal wishlist, view your full order history, save frequently used shipping addresses, and participate in our customer loyalty program, you may create a registered user account on our website. When you create an account, you will select a unique username and a secure password, and you accept full, unconditional responsibility for safeguarding the confidentiality of your account login details.

You agree to immediately notify TNL DIGITAL PTY LTD via our official contact channels if you detect any unauthorized access to your account, any account credential leaks, or any suspicious activity that violates account security. We will never be liable for any financial or other losses incurred due to your failure to protect your account login information, or any actions taken by a third party who accesses your account with your valid or stolen password. You may not use another person’s account without that person’s explicit written permission, and you may not use any bot, scraper, or automated tool to access our website for the purpose of scraping data, creating fake accounts, or disrupting normal platform operations.

We reserve the full right to suspend, restrict, or permanently terminate any user account in our sole discretion, without prior notice, if we determine the account has been used to commit fraudulent activities, submit false order information, harass our support staff, violate intellectual property rules, or engage in any other activity that violates these Terms of Service, applicable laws, or the legitimate shopping experience of other customers on our platform.

3. Product Information, Pricing, and Accuracy Guarantees

We make every reasonable effort to ensure that all product listings published on [www.tnldigitalltd.com] are as accurate as possible. Every product description, product photo, feature specification, and size parameter for items including our Tangle Teezer Brush, Bamboo Shedding Blade, Collapsible Silicone Dog Water Bottle, and our full catalog of 310+ total products is carefully verified before being published on our site, to ensure it matches the exact physical item you will receive after placing an order.

However, minor, non-material variances in product color, texture, or minor design details may occasionally appear between the product photo displayed on your screen and the final physical product you receive, due to differences in individual display device settings and minor batch production adjustments that do not impact the core functionality or pet safety of the accessory, and these minor variances do not qualify as a valid reason for an only-refund request under our Refund and Returns Policy.

All product prices displayed on our website are denominated in Euro unless otherwise explicitly noted, and all listed prices do not include applicable shipping fees, customs duties for international orders, or local sales taxes that may apply in your jurisdiction, all of which will be clearly displayed separately on your checkout page before you confirm and submit your payment. We reserve the right to adjust product pricing, run limited-time promotional campaigns, or modify pricing structures at any time in our sole discretion, without prior notification to users. All price adjustments will only take effect for future orders that are placed after the new pricing is published, and will never retroactively impact orders that have already been fully processed and confirmed before the pricing change went live.

In the extremely rare event that a listing on our website displays an obviously incorrect price that is far below the normal market value of the product due to a typo, system error, or technical platform glitch, TNL DIGITAL PTY LTD reserves the right to cancel any order that was placed under this incorrectly displayed price, even if the order has already received automated confirmation from our system. If this situation occurs, our support team will contact you immediately to notify you of the pricing error, issue a full 100% refund for the incorrect order, and provide you with the option to purchase the product at its correct, regular retail price if you wish to proceed.

4. Order Acceptance and Payment Terms

When you submit an order and complete payment on our website, this action constitutes an official binding purchase offer from you to TNL DIGITAL PTY LTD. Our system will send you an automated order confirmation email immediately after your payment is processed successfully, but this automated email only confirms that we have received your order and payment details, and does not represent our official acceptance of your purchase contract.

Our official acceptance of your order will only be confirmed when our team completes the product quality inspection, marks your order as dispatched for shipping, and sends you the shipment confirmation email with your valid tracking number. We reserve the full right to reject any order for any legitimate reason, including but not limited to situations where the ordered product is out of stock or discontinued, your order information is identified as suspicious or high risk for fraudulent activity, the shipping destination is a region we do not currently support delivery to, or your prior account history shows repeated violation of our platform terms. If we reject an order that you have already paid for, we will process a full refund back to your original payment method within 7 business days, with no hidden fees or deductions applied.

All payments processed on our website are handled via PCI DSS compliant secure payment gateways. You confirm that you are legally authorized to use the credit card, debit card, digital wallet, or other selected payment method you use to complete your purchase, and you authorize us to charge the full corresponding order amount to your selected payment method at the time of order confirmation. You are fully responsible for ensuring that all payment information you submit is accurate, and all associated transaction fees, currency conversion fees charged by your bank, or third-party payment service fees are your sole responsibility unless explicitly stated otherwise by our team. If a payment transaction is disputed or charged back without valid, justified cause under our Refund and Returns Policy, we reserve the right to charge you an administrative fee to cover our incurred dispute processing costs, and restrict or permanently terminate your user account access.

5. User Conduct and Prohibited Activities

When you access [www.tnldigitalltd.com], you agree to not engage in any of the following prohibited activities that may harm our platform, our business operations, other customers, or the interests of our fellow pet lover community:

You may not use our website for any illegal purpose, or in violation of any applicable local, state, national, or international law, regulation, or trade sanction rule.
You may not attempt to gain unauthorized access to any other user’s account, our platform servers, or any backend system connected to our website, via hacking, password cracking, or any other unauthorized method.
You may not copy, reproduce, distribute, publicly display, or modify any of our website content, including product photos, product descriptions, logo designs, customer review content, and all other intellectual property on the platform, for commercial use without our explicit prior written permission.
You may not upload, transmit, or distribute any malicious software, computer virus, or harmful code that is designed to disrupt, damage, or limit the normal functionality of our website, or interfere with the normal browsing experience of other users on the platform.
You may not submit false, defamatory, offensive, or misleading product reviews, feedback, or customer testimonials on our website, or use review manipulation tactics to leave fake positive or negative reviews to manipulate other customer shopping decisions.
You may not use automated scripts, web scrapers, crawlers, or other automated tools to extract large volumes of data from our website for unauthorized commercial purposes, without submitting an official written access request and receiving explicit approval from our team.
You may not harass, threaten, or abuse our customer support team members, or submit excessive, unreasonable repeated support requests that disrupt the normal operation of our customer service workflow.
You may not resell our purchased TNL DIGITAL pet accessories at inflated prices on other third-party platforms for commercial profit, without signing an official authorized reseller partnership agreement with our company.

If we identify any user engaging in these prohibited activities, we reserve the right to immediately block their IP address, terminate their user account, cancel all unfulfilled orders, and pursue full legal compensation for any resulting losses incurred by our business.

6. Intellectual Property Rights

All content published on [www.tnldigitalltd.com], including but not limited to our brand name TNL DIGITAL, our official logo, all product designs, website interface layouts, original product descriptions, customer testimonial content, graphic designs, video materials, page code, and all other original content on the platform, is the exclusive intellectual property of TNL DIGITAL PTY LTD. These works are protected by Australian copyright law, international intellectual property conventions, and related trademark and patent regulations.

You are only granted a limited, non-exclusive, non-transferable personal license to access and browse the website content for your personal, non-commercial use while you shop for our pet accessories. You are not permitted to reproduce, copy, modify, distribute, or commercially exploit any of our intellectual property assets without our explicit prior written authorization. If you believe that any content published on our website infringes your own intellectual property rights, you may contact our designated intellectual property representative at novac@tnldigitalltd.com, and provide us with full legal proof of your ownership of the relevant intellectual property, so we can review the submission and take appropriate action within 10 business days.

7. User-Generated Content Policy

Our platform allows registered users to submit public product reviews, pet experience stories, feedback photos of their pets using our products, and other user-generated content to share their real warm experiences with other members of our pet lover community. By submitting user-generated content to our website, you automatically grant TNL DIGITAL PTY LTD a perpetual, royalty-free, worldwide, and non-exclusive license to use, reproduce, modify, adapt, publish, distribute, and display this content across our website, social media platforms, and official marketing materials, for the sole purpose of sharing real customer experiences with other pet parents. You confirm that the content you submit does not violate any third-party copyright, trademark, privacy rights, or other legal rights of any external party, and does not contain defamatory, obscene, offensive, or illegal content.

We reserve the full right to review, edit, or delete any user-generated content submitted to our platform at our sole discretion, at any time, without prior notification, if we determine the content violates these Terms of Service, infringes third-party rights, or does not align with the friendly, positive community atmosphere we maintain for fellow pet lovers. You retain full personal ownership of the original content you submit, but you agree to waive all claims against TNL DIGITAL PTY LTD for any use of your submitted content that follows the license terms outlined in this clause.

8. Limitation of Liability

TNL DIGITAL PTY LTD shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products we sell, including but not limited to lost profits, lost data, or financial losses that are not directly caused by our gross negligence or intentional misconduct. Our total aggregate maximum liability to you for any and all claims related to your order, your use of our website, or related services shall never exceed the total actual amount you paid for the specific order that gives rise to the relevant claim.

We design all our pet accessories to be fully pet-safe under normal recommended usage, but we are not liable for any accidental injury to your pet that arises from improper use, unsupervised use, or modification of the product outside of our official usage instructions that are provided on each product detail page and in the product packaging manual. Our website may occasionally be temporarily unavailable for short periods of time due to routine system maintenance, server updates, or unforeseen technical failures, and we are not liable for any losses you may incur as a result of temporary platform unavailability.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some parts of this limitation of liability clause may not apply to you depending on the local laws of your country of residence.

9. Third-Party Links and Services Disclaimer

Our website may occasionally contain hyperlinks to third-party websites, including our official social media pages, trusted pet care resource blogs, and partner logistics service tracking platforms. These external third-party sites are not operated or controlled by TNL DIGITAL PTY LTD, and we have no control over their content, privacy policies, and service terms. We do not endorse or take any responsibility for the content, privacy practices, or service quality of any of these third-party websites. You acknowledge and agree that TNL DIGITAL PTY LTD is not liable for any damage or loss caused by your use of any external third-party website linked from our platform, and you access all external links entirely at your own risk.

10. Modification of Terms

We reserve the full right to revise, update, or modify any provisions of these Terms of Service at any time, in our sole discretion, to reflect changes in our business operations, new platform feature updates, new legal regulatory requirements, or industry best practice adjustments. Whenever we make material changes to these terms, we will update the Effective Date at the top of this document, post the revised terms on our dedicated Terms of Service page on [www.tnldigitalltd.com], and place a prominent announcement banner on our website homepage to notify all users of the upcoming changes at least 7 days before the revised terms officially go into effect.

Your continued access to our website, browsing our product catalog, or placing new orders after the revised terms take effect will be considered as your full acknowledgement and agreement to accept all the provisions in the updated Terms of Service. If you do not agree to the revised new terms, you may stop accessing our website and discontinue using our services.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, interpreted, and enforced in full accordance with the laws of Western Australia, Australia, without regard to its conflict of law rules. Any dispute, claim, or controversy arising out of or related to your use of our website, your order of our pet accessories, or the content of this Terms of Service agreement shall first be resolved through friendly good-faith negotiation between you and the TNL DIGITAL support team. We commit to making every reasonable effort to resolve any customer concern within 10 business days of receiving your formal dispute notification, with fair, customer-centric solutions that uphold our community values.

If the dispute cannot be resolved through friendly negotiation within 30 days, both parties agree that the exclusive jurisdiction for all legal proceedings will be the courts located in Western Australia, Australia.

12. Full Agreement and Severability

These Terms of Service, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy posted on our website, constitute the full, complete agreement between you and TNL DIGITAL PTY LTD, and supersede all prior verbal or written informal agreements, communications, or understandings related to your use of our e-commerce platform. If any provision in these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining valid provisions of these terms shall remain in full force and effect, and the invalid provision shall be replaced with a valid clause that most closely matches our original business intent for the invalidated term.

13. Contact Information

If you have any questions, feedback, or legal inquiries about these Terms of Service, you may reach out to our team at any time:
‌Company Name‌: TNL DIGITAL PTY LTD
‌Registered Address‌: WA 6021, Western Australia, Australia
‌Contact Email‌: novac@tnldigitalltd.com
‌Contact Phone‌: +61 8 9345 5511
‌Official Website‌: www.tnldigitalltd.com

We will respond to all valid formal inquiries within 3 business days, as we work together with our community of 105,000+ pet lovers to maintain a trusted, friendly, and joyful e-commerce environment that brings simple, reliable joy to every pet and every pet-loving home.